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Questions
  • Technical Questions

  • Make sure you are using the correct username and password combination to log in. Make sure you use your username to login and not your email address. Check the sign up/purchase confirmation email you received after signing up if you don't remember your username. If you can’t find the email, try checking your email account's spam folder. Your username may also be temporarily locked out if your password was shared or compromised or too many login attempts were made from different locations or IP addresses within a certain timeframe.
  • In order to retrieve or reset your password, please visit the site you originally signed up on, click the members or login link and then click the "Forgot Password?" link on the login page. You will be asked to provide the email address you used to sign up to the site. Your password will be e-mailed back to you. If you aren't receiving your password via email, be sure to check your email account's spam folder.
  • If you have discovered a bug or technical glitch with the site, please email cs@elxcomplete.com and you can report technical or site use problems so we can fix them and improve the site for you.
  • While watching a movie, on the bottom right of the video player you'll see a black button that says "Download". Click it and you'll see a video format show up above the button. Right click the video format and select "Save as" or "Save link as" and choose the location of where you want to save the file.
  • There are many possible causes of poor video playback. HD and higher quality videos require a faster than average internet connection and computer processor. If you have a slow connection, are using public or shared Wi-Fi, a cellular data connection, or older computer, you may experience problems. If you are experiencing poor playback you may try one of the following possible solutions:

    1) Unplug or turn off other devices using Wi-Fi or system resources and disable or turn off other open computer programs and apps, automatic data backup processes, virus protection and ad blockers that may interfere with HD video playback.

    2) Stop any other active downloads of system updates or files you may be downloading in the background.

    3) Try restarting your computer or device.

    4) Try a different device, if one is available to help you identify whether the problem is your device or your internet connection.

    5) Try closing other browser windows or tabs you have opened.

    6) Try a different browser and see if that helps. We recommend the latest versions of browsers Google Chrome, Firefox

  • Billing Questions

  • Monthly memberships are charged once when you first sign up and again every 30 days thereafter until canceled.

    Two-month memberships are charged once when you first sign up and again every 60 days thereafter until canceled.

    Recurring annual/bi-annual/yearly memberships are charged once when you first sign up and again every 180/365 days thereafter until canceled.

  • Upon successful cancellation of your account, you will receive a confirmation email at the email address you used during signup. If you did not receive the confirmation email or don’t have access to the email address on file, you may visit our authorized sales agent SEGPay by clicking here and lookup your transaction. You will see whether it shows a status of active or cancelled/expired. You may also call SEGPay toll-free if you prefer to speak to a live customer service agent for assistance. Phone numbers are listed at SEGPay.com.
  • To cancel your membership please visit our authorized sales agent SEGPay by clicking here and lookup your transaction. Once your purchase is located, click the cancel icon. You will receive on-page confirmation as well as an email confirming that your account has been cancelled. You may also call SEGPay toll-free if you prefer to speak to a live customer service agent for assistance. Phone numbers are listed at SEGPay.com.
  • We provide discreet billing for our customers. This means the description of transactions will not show the name of the site you purchased from. Your charges will show up as SEGPAY.COM*Andomark. When you signed up, you were sent a welcome email with your signup details and/or purchase information. To lookup a transaction please visit our authorized sales agent SEGPay by clicking here. You may also call SEGPay toll-free if you prefer to speak to a live customer service agent for assistance. Phone numbers are listed at SEGPay.com. Please call immediately if you believe you were a victim of credit card fraud.
  • General Questions and Help

  • For customer support please email cs@elxcomplete.com